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Customer Care

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We love to answer questions..!!

With knowing the time is valuable we have created a list of common questions along with detailed responses from our customer care team. We believe that you you can find a quick and comprehensive answer of your question. If not do not hesitate to write us.

What kind of products / activities I can book on your system?
At Daytur we provide Tours, Day trips, Sightseeing tours, Desert safaris and all types of things to do in Dubai & Abu Dhabi. And you can book either by visiting our office or through our website which can issue a confirmation on spot.

Which destinations you are providing the activities and tours?
We are the local activity provider in Dubai & Abu Dhabi Only. You can book any kind of sightseeing, city tour, desert adventure and many more variety of things to do in these destination.

Is the site available in other languages to book?
We are in process of this multilingual facility which will be coming up soon. The current site is in English Only

Creation of an account is a must to make any booking?
If you are not registered, you can still buy at our website any activity through the guest check out option without making any account. And once you done our system will create your username and password automatically which you will be getting from our customer care team through email.

Are the tours available in other languages then English?
Yes. we do operate the sightseeing tours other languages then English. While you select the date of your tour and number guests you will be able to select the language you wish to chose for your tour.

Do you provide the hotel pick up and drop off facility for the tour I booked with you?
Almost all our tours are including the free pick up and drop off from your hotel/residence. This information is clearly mentioned in the Inclusions/Exclusions area of the tour while you make the booking.

If I am not able find the product on your website what I am looking for what do I do?
You can put the name or title of your desired tour in the search box in case you don’t find in online just write us in the inquiry form and we will get back to you with the offer.

How do I book a tour on your website?

 

  • Search with the destination name on our homepage or put the name of the activity you are looking to book. And click on the search button
  • The page showing up next will be having the tours with the prices and short description. Check and select the tour you wish to book and click “book now”
  • Under the details page you can see all the information about the tour like inclusions, exclusions, things to remember etc. Choose the date from the right side menu and select the number adults you wish to book and choose the desired language of the tour and click Book now.
  • Above action will take you to the checkout page. In case you wish to book another tour just use the button “Continue shopping” and it will take you to the tours list page again to select another one if you wish to book.
  • On the check out page put your personal details like Name, Email, contact number etc and select the payment method you wish to go with.
  • Upon making the purchase complete our system will be sending you the voucher through email registered during the booking. And you just take a print of that in order to join the tour

Can I book over the telephone?
You can book through our website or as well as by reaching us through phone or visiting our office. We provide 24/7 customer support through email as well as over the phone to answer your questions.
For emails we guaranteed the response within 10 hours of your email being received to our customer support team. And our call center is open all days of week 24 hours.

Can I book through the mobile or smart phone?
Yes. Daytur is a fully mobile responsive design platform that allows to book through your mobile browser on any operating system like iOS, Windows or Android.

After purchase is my reservation is confirmed?
Yes, upon making the full purchase your reservation is fully confirmed with us. And upon making the purchase you will be getting the voucher through email from our system on your registered email account. Make sure to check the Junk/spam email box in case you don’t get in your Inbox.

Do I need to bring the voucher for the Tour/Transfer?
Yes, you would need take the print out of the voucher email we will send you after your purchase in order to get depart for the tour.
We do accept the mobile vouchers on the spot if you are unable to print your voucher.

How do I change the date of reservation?
If the reservation is not coming under the cancellation policy as per our terms & conditions, you can make the change of the date free of charge. In order to submit the request for date change login into your account and navigate to your current bookings and submit the request cancel/modify. Upon receiving your request our customer care team will come back to you with the requested details.

What to do if I got late for my tour?
All our tours are sharing basis with other guests. And if you are late from the scheduled time there is no guarantee that you will be able to join the tour on another day. And it will be considered as no-show

After purchasing my voucher received is showing to contact again for pick up time?
All our tours are sharing basis and the pick up time is 30-60 minutes before the tour starts. In order to get the correct timings so you don’t wait much in your hotel we do recommend to call or email our customer care to reconfirm the pick up time. This can be done through reservations@daytur.com

What to do if I buy the ticket? How do I get the delivery?
The tickets will be delivered to your hotel/residence that you will provide during your booking. The normal delivery of the ticket is 24 hours prior to the activity date. In case the information not reaches to you just ring us or drop us an email about your ticket.

How do I make the cancellation or apply for refund?
In the case of cancellation if the booking is not coming under the cancellation policy as per our terms and conditions. There will be full refund applicable once you apply for cancellation. You can submit the cancellation of your booking through your account dashboard

What is your cancellation/refund policy?
Our cancellation policy is briefly described under our terms and conditions section. Please refer to that

How to do I reach your support team?
If you have any particular question either before or after the tour just click on contact Us and submit your question. Our customer care will get back to you.
You can direct send any of your inquiry at support@daytur.com

 

whathow

Privacy Policy

At Daytur we recognize that retaining your trust and provide the best service is one of the most important things we do as a business. We consider as a serious responsibility in protecting your privacy.
We have prepared this privacy policy to help you understand how Daytur collect, uses and process the personal information that you provide while using our website while on your computer, tablet or mobile. By downloading, accessing or using our websites or content, or using Daytur application on a mobile phone, tablet or similar device ("Device"), or providing information to us in connection with our websites, mobile applications or other sites or services, you agree to the terms and conditions of this Privacy Policy.

 

Who We Are

Daytur is an online platform which enable a user to search, find and book travel experiences and things to do in Dubai & Abu Dhabi that are made available by Daytur on its website.
A customer can book excursions, transfers, activities and things to do with an instant confirmation enabled by Daytur on this website.

 

Information We Collect?

General
We receive and store any information that you enter while using our website or any other way like email or contact us. We collect the information from you on our websites, mobile applications, via email or through our customer services requirements. Personal information is the information that identifies you personally such as your first and last name, email address, telephone number, postal and email addresses, username and password. And the billing information that you provide during the booking at our website (such as credit card number, credit card holder name, card expiration date). We also collect other information from you that does not identify your personally such as gender, country of residence and other demographic information.
The time when you make yourself register with Daytur, we ask for the basic information including your name and email address and other information such as your signup location in order to create the full account of yours at our website. You can choose not to provide the information in the registration stage but this information we are taking only to deliver some of the promotions or benefits you may receive from Daytur being a registered member. In order to purchase any activity, you must need to disclose your information. Including your name, email address, phone number, credit card details and other personally identifying information. Failure to provide this data we cannot confirm your purchase or honor your booking.

Automated Data

When you visit Daytur.com web pages that are hosted by us, our web server automatically recognizes and collects your IP address, which is assigned by your internet service provider but this information does not identify you personally, web browser software and referring website. In order to analyze and see the experience of our customers using our website we may track of other information about your online activity such content viewed, pages visits or reservations facilitated or made. If you subscribed any of our marketing communication like newsletters, destination alerts we may send you the promotions or special deals that we feature and update each time publish at our website. It is necessary for you to disclose the personal information like name and email address while subscribing for such communications at Daytur.com

Your Contributions

You can contribute to the Daytur website in different ways, including writing reviews, uploading pictuers or giving the rating to our products online. We pubslih all your opinions and reviews that you experience with our services on our website and it will be available to all the customers for review. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

 

Email Communications Can Expect from Daytur

When having you fully registered member at Daytur.com with all your information for your account we may send you the marketing emails like communications that describes about our latest promotions and deals in town in which you may interested to book at our website. If you are no longer interested receiving the future email marketing communications from Daytur you have several choices to get out of it.

  • You may unsubscribe at any time by clicking on the link included in each email marketing message we send
  • When you register at Daytur.com as a member you may click on the top of the page the section “My Account” to update your details
  • You may send email at unsubscribe(at)daytur.com and request to be unsubscribed by including your name, email address, and the words "unsubscribe" in the subject or message body.

 

How Can You Access Your Information?

We provide an easy and fast steps to ensure that your personal information updated under your account remains always update, accurate and complete. You can access your information by logging into your account upon clicking Login/register section on the top of the page and after logging in click on the My Account area and this will take you to your account management area at our website. Where you can update your personal details of your account. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.
Please also note that we may retain certain Personal Information and Other Information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.

 

Changes to Our Privacy Policy

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised. Daytur reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the LAST UPDATED legend above and any revisions will take effect upon posting.
We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.

 

Call Recording and Monitoring

Please be aware that calls to and from Daytur may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff.

 

Contacting Us

For some Daytur services you can access and update your registration and Personal Information online.
To correct or update any other Personal Information, or if you have questions about Daytur’s Privacy Policy, please email our Privacy Officer at support(at)daytur.com.

Terms & Conditions

Daytur provides the best kind of experiences, a comprehensive range of sightseeing tours and day tours in Dubai & Abu Dhabi. We give a prospect to the travelers to choose their best part of vacation which is excursions & things to do, to have a hassle free holidays and back with the best memories. Our team of local experts is impassioned with offering the best activities & lifetime experiences in Emirates (Dubai & Abu Dhabi). We have something for every kind of vacationer. The website is providing a full support to the customers in gathering the travel excursions information and as well as giving the opportunity to them to share their opinions and reviews for each product they book and experience through this website. which is helping the other travelers and engaging in interactive travel forums and for no other purpose. 

The term “We” “us” “our” and “Daytur” refer to Daytur.Com a limited liability company in Dubai. Whereas the term “you” refers to the customer using the platform or contributing substance on this website.

This website and its products made available to you conditioned upon your acceptance without any modification or changes in the terms and conditions agreement and notices below. Upon using the website and its products you are bound by the agreement policies. Please do read the agreement and conditions carefully as it contains the information concerning your legal rights and limitations. If you do not agree the polices and conditions, please do not use this website or book a product. In all booking actions the person making the booking shall be considered to have accepted this agreement on behalf of the person named in the booking.

The terms and conditions may get change or modify in future and you understand and agree that in case of your continued usage of this website after such changes signifies your acceptance of the updates or the modifications made on the agreement. Each modification or change happening in the conditions may notify to the registered customers through their email they have update while registering on the website.

 

Use of the website

As a condition of your use note that all the information that has been supplied in the website including the descriptions or the products contents are true, accurate and complete.
You must be 15 years of age or older in order to use the website and to book the tours. We don’t control the age limit while registering on the website.
You access the website at your own risk and admitting that the content which is supplied by the customers while reviewing or sharing the opinions for products are only has been published after approval by our customer service support and quality control team. 

 

Privacy policy and confessions

At Daytur we believe in protecting your data by following our privacy policy.  Which explains about how we protect and use the data you enter while registering on our website.
In certain situations, where we may disclose information about you to third parties if we determine, in our sole discretion, such disclosure is necessary (a) to protect Daytur’s systems, employees, members and customers; (b) to ensure the veracity and operation of our business and systems; or (c) to comply with legitimate and enforceable governmental requests, or court orders. We may choose to comply with or disregard such requests or orders in our sole discretion. Daytur’s right to disclose information, including but not limited to user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted content at our website. 

 

Registered Accounts

In order to book any kind of services on Daytur’s you must need to create an account with us by registering the information required during the sign up process. You are responsible to maintain your account and confidentiality of your username and password. You are responsible for all the services booked under your account. You agree to notify us immediately if any unauthorized use of your account.
Daytur’s have the full authority to suspend or close of your account at any time for any or no reason without notice or liability of any kind for example we may close or terminate your account or liability to use the website if you misuse any of the tool or information at our website.
The account you created at Daytur’s is your personal and non commercial use only. You must need to provide the correct details along with the personal information that matches to your identity and not to impersonate someone else (e.g. To adopt the identity of a celebrity).

 

News-letters & communications

At the time of registration to open the account at Daytur’s the email you will be providing is getting registered at our email subscription system which will be sending you different types of communications including the specials, Top deals, or important notifications in future. You can unsubscribe at any time by sending email to unsubscribe(at)daytur.com.

 

Services & booking reservations

If you are making any reservation or booking of any service or product we offer you acknowledge the acceptance of the terms and conditions agreement as well as the Privacy policy of Daytur. In addition, you warrant that you are 18 years above to get create an account with us and posses the legal authority to enter in this agreement. While making the booking on the website make sure you provide the right and accurate information since that same info we will be carrying out through our whole booking process. You further agree to use this website to book any product or service only for yourself or for someone you are authorize to act. Any kind of false or fraudulent reservation is prohibited and will be consider as cancel at the same time without any notification.

 

Modification or Cancellation of Bookings

All requests for modifications and amendments to your booking must be go through your account management area. In order to make request of cancel/modification of your service just login at your customer dashboard panel and move to “Booking History” for the future bookings you will be finding the option to make request for cancel/modify. Upon submitting our customer support team will come back to you with the answer on your request.
All the requests will be follow according to our payment & cancellation polices (see below).
Daytur does not charge any fee to amend or change the dates of a booking if the request is received by our customer support team at least 96 hours prior to the service date. Tickets to attractions, parks or any kind of special event are final and no amendment or cancellation will be applicable on those products.
All the requests for changing or amendments in service date received by our customer team we will honor to attempt the date change free of charge. Otherwise may an additional fee involved to make the changes. 

 

Pricing & Products inclusions / exclusions

  • Prices listed on the website are based on per person unless otherwise specified
  • Prices are valid only at the time of booking. There will no blocking or holding applicable.
  • Rates are subject to change without any prior notice. But the existing bookings will be honored at the price booked
  • Prices mentioned at our website are not including any kind of tips or gratuities to our tour guides, drivers or baggage handlers. 

 

Payments & cancellations

Upon booking a product or service at Daytur.com our system collects the payment details and process the payment as per the Daytur’s terms and conditions. We accept the payments through visa and master card only. At the time of booking the full amount has to be paid in order to complete the purchase through your debit or credit card. And on your bank statements it will be show up by the transaction name Daytur Purchase or Tours purchase.
No refunds are available once the service book and utilized. Cancellation of any booking will be honored as per the cancellation policy described below. When cancelling a booking if the service is coming under the cancellation policy the applicable charges will be deduct from the total amount and the rest will be refunded back to your account. Here are the standard cancellation terms.

 

1. Tickets, Show, Coupon ticket:

  • These are non-refundable in all situations. And no refund/cancellation/modification applicable once purchased.

2. Tours & Activities:

  • If cancel 5 days prior to the service date, there will be no charge applicable. And 100% amount will be refund on the booking
  • If cancel between 2-5 days a 50% cancellation charges will be applicable on the total amount of the booking
  • If cancel within 2 days 100% cancellation charges will be applicable

The value of transaction may be subject to taxes, or foreign currencies conversion rate at the time of refund may have difference in the total amount paid while booking. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

 

Daytur Vouchers

Upon making any booking you will be receiving a personalized voucher which will be holding all your tour/activity details booked.
You must need to provide a copy of the voucher on the day of service in order to get depart for the tour. The reservation will not be honored without presenting a printed copy of that voucher.
In some case Daytur also requires you to send us the copy of your credit card by which you have made the purchase or at the time of redemption of the voucher. This helps us to prevent credit card misuse. This is not compulsory in all the cases but the copy or original credit card to present may be asked by our fraud control team.

 

Copyright and Trademark Notices

All the contents of this website are ©2017 Daytur, Inc. All the products, services, slogans are available on this website are registered and common trademark of Daytur.com. Any kind of copying the content or using the same information of this website to any other online channels or websites is strictly prohibited.
If you are aware of an infringement of either your brand or our brand contact us. We only address messages concerning brand infringement at the email address copyright(at)daytur.com.

 

Help Desk:

For any questions or inquiries do not hesitate to reach us through our customer care support section. Or you can write to us at:

Daytur Tourism LLC
P.o box 22638 Port Saeed Dubai United Arab Emirates